Refund policy
Returns & Exchanges
At Everpress Store, we want you to be satisfied with every purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your order, subject to the conditions below.
1. Return Eligibility
To be eligible for a return, the item must:
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Be returned within 15 days from the date you received your order.
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Be unworn, unused, and in its original condition.
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Have all original tags and packaging attached, where applicable.
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Not be damaged, washed, altered, or otherwise used.
Items that do not meet these requirements may not be eligible for a refund or exchange.
2. How to Request a Return
Before sending any item back, please contact our Customer Service team at:
Email: support@streetwear-us.shop
Please include your order number, the item(s) you would like to return, and the reason for the return. Our customer service team will provide you with the return instructions.
Do not send items back to the company address without contacting us first. Returns sent without prior authorization may not be accepted.
3. Exchanges
We accept exchange requests within 15 days of delivery, provided that the item meets our return conditions.
If you would like to exchange an item for another size or eligible item, please contact us at support@streetwear-us.shop before returning the product.
Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
5. Return Shipping Costs
Unless the return is due to an error on our part, such as receiving an incorrect or defective item, the customer may be responsible for the cost of returning the product.
Original shipping charges are generally non-refundable unless the return is caused by an error attributable to Everpress Store.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at support@streetwear-us.shop and provide your order number and photographs of the item.
6. Damaged or Incorrect Items
Please inspect your order when you receive it.
If your order arrives damaged, defective, or contains an incorrect item, contact our Customer Service team at support@streetwear-us.shop as soon as possible.
Please provide:
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Your order number
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A description of the problem
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Clear photographs of the item and packaging
We will review the issue and work with you to find an appropriate solution.
7. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions.
If an item is specifically identified as non-returnable on its product page, it cannot be returned unless it arrives defective or incorrect.
8. Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible after placing the order.
Because orders may enter processing quickly, we cannot guarantee that cancellation or modification requests can be accommodated once order processing has begun.
9. Contact Us
If you have any questions about returns or exchanges, please contact:
Everpress Store
Email: support@streetwear-us.shop
Address: 684 Tularosa Dr, Los Angeles, CA 90026, USA
We are happy to assist you with your return or exchange request.